November 07, 2008

Talk/Interact During Tough Times

We all know that the economic situation has impacted everyone and everything -- particularly consumer spending. So the pressure is on for business owners struggling to maintain sales and retain clients. Don't let sales and customers slip away. Communicate! Learn about and prioritize your customers' needs. Don't stay in the dark about what your customers really want.

Your tool for interacting with your customers is our Customer Alliance offering, which will provide you with a platform for interacting with your customers enabling you to identify and prioritize your customers' needs. If you provide your customers with what they want, you can keep them as clients and maintain sales.

Updated Web Site

We value your input and as a result of feedback we've received from you, we've redesigned our Web site. Please take a look and let us know what you think.

Helping Other Businesses Beyond Our Research

Businesses have started to leverage our 20+ years of experience to assist them with projects that are extending beyond the scope of our research. We recently assisted Laura Day by completely redesigning her Web site and transferring her services over to a more cost-effective hosting provider.

We've also been assisting organizations with Internet marketing strategies such as:

• Assisting with analysis and understanding of Web statistics
• Implementation of SEO (Search Engine Optimization)
• Recommendations regarding design and search-engine submission

Is there something we can help you with that lies outside of our standard offerings? Contact us to find out.

Has this ever happened to you?

While you're working with a service provider, have you ever had them take a personal call? Have you ever been a customer and experienced service so slow that it was unacceptable? It's happened to members of our team as well as members of our community. Take a look at other peoples' experiences and share your own in our forum.

Customer-focused Restaurants

Our services continue to assist clients across all industries. We've now added restaurants to our list of customers. Do you know of a restaurant owner that could really use their customers' insights to further their business? Let us know if you do.